> For the complete documentation index, see [llms.txt](https://atlas.anywhere.now/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://atlas.anywhere.now/use/monitor-and-report/dialogue-workspace.md).

# Dialogue Workspace

Use Dialogue Workspace to monitor real-time contact center activity.

Dialogue Workspace gives supervisors a real-time view of contact center activity. Use it to monitor queue health, agent availability, and active dialogues during the day.

## Before you start

You need access to Dialogue Workspace and to the contact centers you want to monitor.

If you cannot sign in or your contact center is missing, first contact your company's contact-center administrator. Dashboard access does not by itself establish permission to listen to or intervene in a conversation.

## Open Dialogue Workspace

Open the Dialogue Workspace URL for your region:

* EMEA: <https://app.emea.anywhere.now/dialoguecloud/dashboard/overview>
* APAC: <https://app.apac.anywhere.now/dialoguecloud/dashboard/overview>
* NORA: <https://app.nora.anywhere.now/dialoguecloud/dashboard/overview>

## What you can monitor

{% content-ref url="/pages/znYdgw6NwANyzblY2psz" %}
[Monitor contact center performance in Dialogue Workspace](/use/monitor-and-report/dialogue-workspace/overview.md)
{% endcontent-ref %}

{% content-ref url="/pages/VWN9tXWAU0XwL1siL1om" %}
[Monitor skills and queues in Dialogue Workspace](/use/monitor-and-report/dialogue-workspace/skills.md)
{% endcontent-ref %}

{% content-ref url="/pages/jRDOKcU59oBQXeqCSnfC" %}
[Monitor agents in Dialogue Workspace](/use/monitor-and-report/dialogue-workspace/agents.md)
{% endcontent-ref %}

{% content-ref url="/pages/czEfeyfJm0UpxiapzazC" %}
[Monitor dialogues in Dialogue Workspace](/use/monitor-and-report/dialogue-workspace/dialogues.md)
{% endcontent-ref %}

## Work in Dialogue Workspace

Use these common controls while monitoring:

* Use the **Contact centers** selector to switch between one contact center and **All** contact centers.
* Use the **Filter** field above a table to find a skill, agent, or dialogue.
* Select **Customize columns** to choose which table columns you want to see.
* Select a row in **Agents** or **Dialogues** to open the details panel.
* Start on **Overview** to spot issues, then open **Skills**, **Agents**, or **Dialogues** to investigate.

## Monitor details without joining a call

When an active conversation is selected, Dialogue Workspace can show a **Monitor** action. Use it to inspect dialogue details. It does **not** join call audio, offer a call invitation, or start Listen, Whisper, Talk, or TakeOver.

1. Open **Agents** or **Dialogues** and select the relevant row.
2. Review the active-call details and use **Monitor** where available to inspect the dialogue.
3. Close the details panel with **X** when finished. There is no supervisor audio connection to disconnect.

For call listening or intervention, use the separately configured [WebAgent supervisor workflow](/use/handle-conversations/webagent/supervise-webagent.md). Check its connect-model, bundle, and access requirements before joining a call.


---

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