> For the complete documentation index, see [llms.txt](https://atlas.anywhere.now/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://atlas.anywhere.now/use/monitor-and-report/dialogue-insights/historic-dialogue-classifications.md).

# Historic dialogue classifications

Analyze historic dialogue classification trends and rates in Dialogue Insights.

The historic dialogue classifications report shows how agents classify dialogues and how classification trends change over time.

For shared historic report refresh timing, filters, menu, cards, and settings, see [Historic reporting dashboard](/use/monitor-and-report/dialogue-insights/historic-reporting-dashboard.md).

<figure><img src="https://67037690-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkDTnqL8OqnJFQgFg9eQ6%2Fuploads%2Fgit-blob-19147bb60441f358db04c9a2e91124341b4ffab5%2Fdialogue-insights-historic-dialogue-classifications-overview.png?alt=media" alt="Historic dialogue classifications overview"><figcaption></figcaption></figure>

The screenshots use example data. The overview navigation has been updated to match the production report.

## Before you start

You need access to the historic dialogue classifications report and to the contact centers you want to review.

## Read the cards

Cards present classification metrics.

<figure><img src="https://67037690-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkDTnqL8OqnJFQgFg9eQ6%2Fuploads%2Fgit-blob-d132d7ca96ce3778a3cba08444b8c811547ab2b3%2Fdialogue-insights-historic-dialogue-classifications-cards.png?alt=media" alt="Dialogue classifications cards"><figcaption></figcaption></figure>

| Card                     | What it shows                                                                                                                     |
| ------------------------ | --------------------------------------------------------------------------------------------------------------------------------- |
| **Dialogues Handled**    | Dialogues handled by an agent for the selected period, contact centers, and skills. This includes inbound and outbound dialogues. |
| **Dialogues Classified** | Dialogues classified by an agent for the selected period, contact centers, and skills.                                            |
| **Classification Rate**  | Percentage of dialogues classified by an agent compared with total dialogues handled by an agent.                                 |

Large differences are shortened for readability:

|  Source value | Displayed as |
| ------------: | -----------: |
|         1,250 |         1.3K |
|     1,250,000 |         1.3M |
| 1,250,000,000 |         1.3B |

## Read the visuals

The classifications report includes these visuals:

| Visual                           | What it shows                                                                                                                           |
| -------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------- |
| **Classification Details**       | Unique classification combinations, up to five levels, with the number of dialogues and the percentage represented by each combination. |
| **Top Level Classifications**    | First-level classifications ordered from most assigned to least assigned.                                                               |
| **Classification Rate by Agent** | Dialogues handled by agent, dialogues classified by agent, and resulting classification rate.                                           |

<figure><img src="https://67037690-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkDTnqL8OqnJFQgFg9eQ6%2Fuploads%2Fgit-blob-f699fa1bec1a56778fffd256d44b6a8b4b8ac443%2Fdialogue-insights-historic-classification-details.png?alt=media" alt="Classification Details table"><figcaption></figcaption></figure>

<figure><img src="https://67037690-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkDTnqL8OqnJFQgFg9eQ6%2Fuploads%2Fgit-blob-1bc44761580bf99f3eca867a3b68b6460ed71c16%2Fdialogue-insights-historic-top-level-classifications.png?alt=media" alt="Top Level Classifications graph"><figcaption></figcaption></figure>

<figure><img src="https://67037690-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkDTnqL8OqnJFQgFg9eQ6%2Fuploads%2Fgit-blob-061044e9fe53048e3a8535d7dabbc79d332b2d51%2Fdialogue-insights-historic-classification-rate-by-agent.png?alt=media" alt="Classification Rate by Agent graph"><figcaption></figcaption></figure>


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