> For the complete documentation index, see [llms.txt](https://atlas.anywhere.now/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://atlas.anywhere.now/use/handle-conversations/dialogue-ai-assist.md).

# Use Dialogue AI Assist

Use Dialogue AI Assist suggestions and assistant widgets while handling supported conversations in WebAgent.

Dialogue AI Assist helps agents work with suggestions and assistant output while they handle conversations in WebAgent.

This section covers agent tasks for:

* webchat suggestions in WebAgent;
* voice-call assistant widgets in WebAgent;
* personal suggestions that you can manage for your own webchat replies.

{% hint style="info" %}
Your organization must enable Dialogue AI Assist for your environment before you can use these features. If the widget, suggestions, or dashboard options are not available to you, contact your supervisor or administrator.
{% endhint %}

## What you can do

| Task                                                                                                                     | Use it when                                                                                                                        |
| ------------------------------------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------- |
| [Use Dialogue AI Assist for webchat](/use/handle-conversations/dialogue-ai-assist/use-dialogue-ai-assist-for-webchat.md) | You want to use reply suggestions, autocomplete, URL suggestions, pinned messages, or quick search while chatting with a customer. |
| [Use Dialogue AI Assist for voice](/use/handle-conversations/dialogue-ai-assist/use-dialogue-ai-assist-for-voice.md)     | You want to use assistant widgets while handling voice calls in WebAgent.                                                          |
| [Manage personal suggestions](/use/handle-conversations/dialogue-ai-assist/manage-personal-suggestions.md)               | You want to create, update, search, or delete your own reusable webchat suggestions.                                               |

## Availability

This section describes Dialogue AI Assist for webchat and voice conversations in WebAgent. Availability can depend on your organization's license, configuration, channel setup, and the WebAgent layout you use.

For setup and access questions, contact your administrator.

For organization-level setup and management, see [Configure Dialogue AI Assist](/channels-integrations/dialogue-ai-assist.md).


---

# Agent Instructions
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