> For the complete documentation index, see [llms.txt](https://atlas.anywhere.now/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://atlas.anywhere.now/use/existing-dialogue-cloud-neo-connect-apps/web-wallboard/filter-web-wallboard-view.md).

# Filter the Web Wallboard view

Filter Web Wallboard by UCC, call type, skill, or offline-agent visibility with URL parameters.

You can use the Web Wallboard URL to specify the information that you want to display. Format the URL with parameters to choose information from a specific UCC and specify which information is visible.

Use this URL format:

```
[your-Web-Wallboard-URL]?[filtername]=[value]&[filtername]=[value]
```

Start with the Web Wallboard URL. Start the first parameter with `?` and add every additional parameter separated with `&`.

Example:

```
https://<guid>-<service-number>.<region>.anywhere365.cloud/webwallboard/?calltype=inbound&calltype=outbound
```

In this example:

* `https://<guid>-<service-number>.<region>.anywhere365.cloud/webwallboard/` points the browser to the Web Wallboard web application.
* `?calltype=inbound&calltype=outbound` specifies that both inbound and outbound calls should be displayed.

{% hint style="info" %}
All URL parameters can be combined, except `showskill` and `hideskill`, which are opposites.
{% endhint %}

## UCC parameter

A specific UCC can be provided through the URL. This overrides the UCC in the Web Wallboard configuration (`defaultUccName`).

| Field            | Value                        |
| ---------------- | ---------------------------- |
| Parameter name   | `ucc`                        |
| Possible values  | Any of your UCC names        |
| Usage constraint | Use this parameter only once |

Example:

```
https://<guid>-<service-number>.<region>.anywhere365.cloud/webwallboard/?ucc=ucc_servicedesk
```

## Statistics parameter

The statistics counters, except SLA, can be filtered by `calltype`.

By default, all values include inbound, outbound, and direct audio conversations.

| Field           | Value                           |
| --------------- | ------------------------------- |
| Parameter name  | `calltype`                      |
| Possible values | `inbound`, `outbound`, `direct` |

Example:

```
https://<guid>-<service-number>.<region>.anywhere365.cloud/webwallboard/?calltype=inbound&calltype=outbound
```

## Skill parameters

Service levels can be filtered by skill. By default, all skills within a UCC are shown.

### `showskill`

Use `showskill` to show only selected skills.

| Field           | Value                         |
| --------------- | ----------------------------- |
| Parameter name  | `showskill`                   |
| Possible values | Any of the skills in your UCC |

Example:

```
https://<guid>-<service-number>.<region>.anywhere365.cloud/webwallboard/?showskill=servicedesk&showskill=sales
```

In this example, only the `servicedesk` and `sales` skills are visible in the Service Levels.

### `hideskill`

Use `hideskill` to hide selected skills.

| Field           | Value                         |
| --------------- | ----------------------------- |
| Parameter name  | `hideskill`                   |
| Possible values | Any of the skills in your UCC |

Example:

```
https://<guid>-<service-number>.<region>.anywhere365.cloud/webwallboard/?hideskill=servicedesk&hideskill=sales
```

In this example, all skills of your UCC except `servicedesk` and `sales` are visible in the Service Levels.

## Agent parameter

### `hideofflineagents`

Use `hideofflineagents` to control whether offline agents are shown.

| Field                        | Value                                      |
| ---------------------------- | ------------------------------------------ |
| Parameter name               | `hideofflineagents`                        |
| Default value                | `false`                                    |
| Value to hide offline agents | `true`                                     |
| Effect                       | Hides agents whose presence is **Offline** |

Example:

```
https://<guid>-<service-number>.<region>.anywhere365.cloud/webwallboard/?hideofflineagents=true
```


---

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