> For the complete documentation index, see [llms.txt](https://atlas.anywhere.now/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://atlas.anywhere.now/use/existing-dialogue-cloud-neo-connect-apps/snapper/snapper-settings-reference.md). # Snapper settings reference Reference Snapper user-visible settings. Use the Snapper settings view to review or change user-visible options. Some settings are available only when your organization has enabled the related feature. {% hint style="info" %} Administrator-managed setup, locking, authentication, UCC management, Direct Call Interceptor setup, and screen-recording setup are outside this user reference. {% endhint %} ## General settings ### Automatic answer | Setting | Value | Default | Description | | ------------------------------------------------- | ------- | ------- | ------------------------------------------------------------------------------- | | **Automatic answer all incoming calls** | on/off | off | Automatically answer incoming calls when available. | | **Automatic answer all incoming UCC calls** | on/off | off | Automatically answer incoming UCC calls when available. | | **Automatic call answer time interval** | Integer | 0 | Number of seconds before automatic answer. | | **Automatic answer do not restore active window** | on/off | off | Do not restore the previous active window after an automatically accepted call. | {% hint style="info" %} Automatic answer depends on the Microsoft Teams client path used by the workstation. If the device uses the New Microsoft Teams client, confirm current automatic-answer support before relying on this setting; the user may need to accept the regular Teams call notification manually. {% endhint %} ### Notifications | Setting | Value | Default | Description | | -------------------------------- | ------ | ------- | ------------------------------------------------------------- | | **Enable Desktop notifications** | on/off | off | Show a notification when a new conversation enters the queue. | ### Wrap-up | Setting | Value | Default | Description | | ---------------------------------- | ------- | ------- | ------------------------------------------------ | | **Wrap-up time increase interval** | Integer | 10 | Increase value used when extending wrap-up time. | ### Security | Setting | Value | Default | Description | | -------------------------- | --------- | ------- | -------------------------------------------------- | | **Access Control** | on/off | off | Enable authentication login control for this user. | | **Access Control Url** | hyperlink | empty | Authentication URL provided by your organization. | | **Access Control Browser** | on/off | off | Use the default browser for authentication login. | ### Preferences | Setting | Value | Default | Description | | ------------------------------ | ---------------------------------------------------------------- | ---------------- | ----------------------------------------------------------------------------------------------- | | **Display mode** | Classic / Modern | Modern | Switch display mode. | | **Client type** | Teams, Teams Direct Routing, New Teams, New Teams Direct Routing | Teams | Selects which Microsoft Teams client type is used. Restart Snapper after changing this setting. | | **Client ID** | Text | Empty | Microsoft Entra ID app ID supplied by your organization. | | **Dial country code** | Integer | Empty | Country code used by the dial pad so you do not need to type it before calling a customer. | | **Skip confirm click to dial** | on/off | off | Skip the confirm call notification when using click-to-dial. | | **Always visible** | on/off | on | Keep Snapper visible. | | **Language** | Dropdown with available languages | Windows language | Change the Snapper language. | ## Dashboard settings ### Statistics | Setting | Value | Default | Description | | ------------------------------ | ------------------------------ | ------- | ------------------------------------------------------- | | **Enable Advanced Statistics** | on/off | off | Allow Advanced Statistics to be sent to this Snapper. | | **WaitTime** | Average / Longest | Average | Choose whether wait time shows average or longest wait. | | **Filter conversations by** | All, Inbound, Outbound, Direct | All | Filter statistics and dialogue details. | ### Dashboard agents | Setting | Value | Default | Description | | ----------------------------------- | -------------------------------------------- | ------- | ------------------------------------------------------------------ | | **Skill score value filter** | Integer | 0 | Show agents with skill scores above this value. | | **Own skill filter** | on/off | off | Show only agents with the same skill as you in the agent overview. | | **Show UCC presence** | on/off | off | Toggle between Microsoft Teams presence and UCC presence. | | **Show last presence change timer** | Hidden, Hours:Minutes, Hours:Minutes:Seconds | Hidden | Show when the agent's presence last changed. | {% hint style="info" %} Showing an agent's last presence change is for supervisors only. {% endhint %} ## UCC configuration settings Your organization can configure one or more UCCs for Snapper. In user-facing settings, the UCC configuration can include a UCC name, a host or URL field for the AnywhereNow server, a secure connection toggle, and auto-discovery. {% hint style="warning" %} Current source uses both **UCC Host** and **UCC Url** in different places. This page avoids one universal label until the exact product label is confirmed. {% endhint %} Advanced UCC service endpoints are administrator setup material and are not documented here as user steps. ## Recording settings Recording settings appear only when your organization has enabled the related features. ### Audio recording | Setting | Value | Default | Description | | ------------------------- | ------ | ------- | -------------------------------------------- | | **Enable Audio Controls** | on/off | off | Activate audio recording controls for calls. | ### Screen recording {% hint style="warning" %} **Unsupported SharePoint uploads** Snapper reached End of Support Maintenance (EoSM) in October 2023. Snapper screen recording does not support Microsoft Entra ID app + certificate authentication for SharePoint connections. Microsoft retired legacy Client ID/Secret authentication in April 2026. Therefore, affected Snapper-to-SharePoint upload scenarios are not supported. Because Call Property Service is being deprecated alongside Snapper, screen recording links should no longer be expected to appear in the contact timeline, reporting data, or contact center history. {% endhint %} | Setting | Value | Default | Description | | --------------------------------------------- | ------------------ | --------------------------- | ----------------------------------------------------------------------------------------------------------------------------- | | **Automatic screen recording incoming calls** | on/off | off | Automatically record screens for incoming calls. | | **Automatic screen recording outbound calls** | on/off | off | Automatically record screens for outbound calls. | | **Automatic save screen recording to** | Local / SharePoint | Local | Select where screen recording `.mp4` files are stored. For SharePoint uploads: **Note: No longer possible after April 2026.** | | **Screen selection** | Dropdown | Primary | Select the screen to record. | | **Local save path** | Text | `c:\snapper_screencaptures` | Local path used to store screen recordings. | | **SharePoint Location** | Onpremise / Online | Onpremise | Select whether SharePoint Server or SharePoint in Microsoft 365 is used. **Note: No longer possible after April 2026.** | | **SharePoint URL** | Text | Empty | URL of the SharePoint UCC site. **Note: No longer possible after April 2026.** | {% hint style="warning" %} Do not enter or share passwords, app secrets, tenant-specific URLs, app IDs, or customer-specific prefixes unless your administrator instructs you to do so through your organization's secure process. {% endhint %} ## Plugins The plugins tab shows settings for plugins available in your Snapper environment. --- # Agent Instructions This documentation is published with GitBook. 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