> For the complete documentation index, see [llms.txt](https://atlas.anywhere.now/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://atlas.anywhere.now/use/existing-dialogue-cloud-neo-connect-apps/snapper.md).
# Snapper user guides
Use Snapper with Dialogue Cloud Neo (Connect).
Snapper extends Microsoft Teams with AnywhereNow information for agents and supervisors in Dialogue Cloud Neo (Connect). It is available for existing customers who use Snapper with Microsoft Teams.
{% hint style="info" %}
Snapper is in maintenance mode and no longer receives new feature development. Existing deployments remain supported for maintenance and critical/security fixes. Snapper is not available for the Unify connect model of Dialogue Cloud Neo. Use [WebAgent](/use/handle-conversations/webagent.md) for agent interactions and [Dialogue Workspace](/use/monitor-and-report/dialogue-workspace.md) for real-time supervision and operational dashboards. See [Compare client experiences](/use/compare-client-experiences.md) before planning a replacement.
{% endhint %}
Use Snapper to:
* View real-time dashboard information for the selected UCC (Unified Contact Center).
* See agent presence, pictures, names, and reason codes when available.
* Review current and queued conversations for the selected UCC.
* Use agent and supervisor controls when your role and configuration allow them.
* Change user-visible Snapper settings.
{% hint style="info" %}
Snapper setup, installation, updates, Microsoft Entra ID app configuration, UCC configuration, Direct Call Interceptor setup, and screen-recording setup are administrator tasks.
{% endhint %}
## Before you start
You need:
* Snapper installed and configured for your organization.
* Access to at least one UCC.
* A Microsoft account you can use with Microsoft Teams.
## Where to start
* [Use Snapper](/use/existing-dialogue-cloud-neo-connect-apps/snapper/use-snapper.md)
* [Dashboard and statistics](/use/existing-dialogue-cloud-neo-connect-apps/snapper/snapper-dashboard-and-statistics.md)
* [Settings reference](/use/existing-dialogue-cloud-neo-connect-apps/snapper/snapper-settings-reference.md)
* [Troubleshooting](/use/existing-dialogue-cloud-neo-connect-apps/snapper/troubleshoot-snapper.md)
For installation, authentication, updates, and organization-level settings, see [Configure Snapper](/platform-administration/maintenance-mode-applications/snapper.md).
## Available languages
Snapper is available in:
* Dutch
* English
* German
* French
* Spanish
* Danish
* Swedish
* Norwegian
* Italian
* Portuguese
{% hint style="info" %}
AnywhereNow has no in-depth knowledge of Citrix and cannot assist with issues related to Citrix.
{% endhint %}
---
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