> For the complete documentation index, see [llms.txt](https://atlas.anywhere.now/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://atlas.anywhere.now/contact-center-configuration/building-your-callflow/via-dialogue-studio.md).

# Build with Dialogue Studio

Build Dialogue Studio callflows using phase guides, routing-node references, scenario patterns, and maintenance guidance.

Follow this path when the customer environment uses Dialogue Studio for callflow implementation. Return to [Plan and build your callflow](/contact-center-configuration/building-your-callflow.md) for the shared planning topics.

Before administrators can edit flows, the customer's Dialogue Studio configuration must exist and the expected authentication method must be in place. For provisioning and configuration-management guidance, see [Manage Dialogue Studio deployment](/platform-administration/provisioning/provisioning/configurations/manage-dialogue-studio-deployment.md).

## Build phases

Work through the phases used by the flow:

* [Incoming](/contact-center-configuration/building-your-callflow/via-dialogue-studio/incoming.md)
* [Enqueue](/contact-center-configuration/building-your-callflow/via-dialogue-studio/enqueue.md)
* [InDialogue](/contact-center-configuration/building-your-callflow/via-dialogue-studio/indialogue.md)
* [PostDialogue](/contact-center-configuration/building-your-callflow/via-dialogue-studio/postdialogue.md)
* [Quality monitoring](/contact-center-configuration/building-your-callflow/via-dialogue-studio/quality-monitoring.md)

## Node reference

Use the node guides while building or reviewing a phase:

* [Core nodes](/contact-center-configuration/building-your-callflow/via-dialogue-studio/core-nodes.md)
* [Merge Conversations](/contact-center-configuration/building-your-callflow/via-dialogue-studio/merge-conversations.md)
* [IVR Menu](/contact-center-configuration/building-your-callflow/via-dialogue-studio/ivr-menu.md)
* [Business Hours and Holidays Nodes](/contact-center-configuration/building-your-callflow/via-dialogue-studio/business-hours-and-holidays-nodes.md)
* [Dialogue Manager and message-flow nodes](/contact-center-configuration/building-your-callflow/via-dialogue-studio/dialogue-manager-and-message-flow-nodes.md)
* [AI-driven nodes](/contact-center-configuration/building-your-callflow/via-dialogue-studio/ai-nodes.md)
* [Shared settings data](/contact-center-configuration/building-your-callflow/via-dialogue-studio/cc-settings-nodes.md)

## Patterns and integrations

* [Configure advanced Dialogue Studio features](/contact-center-configuration/building-your-callflow/via-dialogue-studio/configure-advanced-dialogue-studio-features.md)
* [Apply Dialogue Studio scenario patterns](/contact-center-configuration/building-your-callflow/via-dialogue-studio/apply-dialogue-studio-scenario-patterns.md)

Dialogue Studio integration guides are owned by [Channels & integrations](https://atlas.anywhere.now/channels-integrations/):

* [Integrate external services with Dialogue Studio](/channels-integrations/dialogue-studio-integrations/integrate-external-services-with-dialogue-studio.md)
* [Integrate Dialogue AI Assist with Dialogue Studio](/channels-integrations/dialogue-studio-integrations/integrate-dialogue-ai-assist-with-dialogue-studio.md)
* [Integrate Copilot Studio with Dialogue Studio](/channels-integrations/dialogue-studio-integrations/integrate-copilot-studio-with-dialogue-studio.md)

## Maintain and troubleshoot

* [Manage Dialogue Studio maintenance](/contact-center-configuration/building-your-callflow/via-dialogue-studio/manage-dialogue-studio-maintenance.md)
* [Troubleshoot Dialogue Studio](/contact-center-configuration/building-your-callflow/via-dialogue-studio/troubleshoot-dialogue-studio.md)


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