> For the complete documentation index, see [llms.txt](https://atlas.anywhere.now/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://atlas.anywhere.now/channels-integrations/workforce-management/request-plugin-installation.md).

# Request a Workforce Management plugin

Request a Dialogue Cloud Workforce Management plugin through the documented OnePortal installation-request procedure.

{% hint style="warning" %}
Use this procedure to request a Dialogue Cloud Workforce Management plugin, not to install an on-premises plugin. A connection-specific WFM integration license and certified partner activation in OnePortal are required. Confirm the integration and bundle applicable to your environment.
{% endhint %}

{% hint style="info" %}
Note

A WFM integration license specific to each connection is required.
{% endhint %}

To install the Workforce Management the following steps need to be made.

## Request WFM Plugin Installation

After a successful license purchase, installation of the WFM Plugin can be requested through your certified AnywhereNow Partner who can activate in in AnywhereNow OnePortal.

{% hint style="warning" %}
Warning

Only **one** WFM plugin should be selected/configured **per UCC**. Selecting both plugins on a single UCC will make neither plugin work and is not a supported scenario.
{% endhint %}

## Next Steps, Configure the WFM Plugin

Depending on the WFM platform being used a specific set of configuration details needs to be provided to match your platforms requirements and your specific needs.

Select your matching WFM platform to continue:

1. [Configure WFM Plugin for Verint](https://atlas.anywhere.now/channels-integrations/workforce-management/verint)

   <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><p>Introduced in DC2023.03b</p></div>
2. [Configure WFM Plugin for Teleopti (by Calabrio)](https://atlas.anywhere.now/channels-integrations/workforce-management/teleopti)

   <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><p>Introduced in DC2024.01</p></div>


---

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