> For the complete documentation index, see [llms.txt](https://atlas.anywhere.now/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://atlas.anywhere.now/channels-integrations/webagent/configure-direct-dialer-dtmf.md).

# Configure WebAgent Direct Dialer and DTMF

Configure WebAgent Direct Dialer DTMF using the documented DC2023.03-or-higher UCC procedure and its licensing prerequisites.

{% hint style="warning" %}
The WebAgent dialpad DTMF feature is described in DC2025.01. This guide uses the DC2023.03-or-higher UCC configuration path and requires an Enterprise license or higher. EnableDtmfInDirectDialerSession controls tones sent to the callee in a Direct Dialer conversation; it is not EnableDTMFToInitiator.
{% endhint %}

{% hint style="info" %}
Note

An **Enterprise license** or higher is required to access these features.
{% endhint %}

**DC2023.03 or higher**

Before you can use the DCI feature in the WebAgent, you need to setup the UCC for DCI.

### Configure UCC Settings

1. Open the UCC Config page on SharePoint
2. Open the Settings list (not the Plugin Settings)
3. Add the following settings:

| Key                | Value | Scope  |
| ------------------ | ----- | ------ |
| UseOutboundCalling | True  | Dialer |

{% hint style="success" %}
Tip

(Optional) Add setting EnableDtmfInDirectDialerSession to settings list for DTMF tones to be send to the contact.
{% endhint %}

**EnableDtmfInDirectDialerSession**

Enables or disables the option to send DTMF tones to the callee with a Direct Dialer conversation. Useful when the agent calls a system which used DTMF for navigation.

**TRUE** = Send Agent DTMF to Customer in Direct Dialer Session.

**FALSE** = Don’t send Agent DTMF to Customer.

Default: FALSE


---

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