> For the complete documentation index, see [llms.txt](https://atlas.anywhere.now/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://atlas.anywhere.now/channels-integrations/dialogue-ai-assist.md).

# Administer Dialogue AI Assist

Set up and administer Dialogue AI Assist for supported WebAgent chat and voice scenarios.

Dialogue AI Assist provides assistant functionality for supported WebAgent scenarios. Use this administration section to prepare the required services, configure the environment-specific connection values, set up Deepdesk single sign-on, expose the assistant in WebAgent, and manage Deepdesk administration for Dialogue AI Assist.

{% hint style="warning" %}
Use Dialogue AI Assist only for the channel types approved for the customer environment. Dialogue AI Assist is used with supported WebChat and voice scenarios in WebAgent. Do not enable the assistant for Email, WhatsApp, SMS, or Generic API scenarios unless the approved enablement process includes that channel for the UCC.
{% endhint %}

## Administration sequence

Follow this sequence when preparing a UCC for Dialogue AI Assist:

1. Verify entitlement, commercial prerequisites, and the request path for the customer environment.
2. Verify that WebAgent, the relevant text-channel or voice prerequisites, and the Dialogue AI Assist environment are available.
3. Configure the environment-specific connection settings in UCC `PluginSettings` on SharePoint.
4. For voice scenarios, connect the Dialogue Studio flow to the Dialogue AI Assist event and transcript configuration.
5. Enable the assistant widget in the approved WebAgent layout.
6. Configure Deepdesk users, assistants, Knowledge Bases, and profiles.
7. Validate the setup with controlled WebAgent chat or voice tests before production use.

## Pages in this section

{% content-ref url="/pages/ujDYWWgUDposUaNAQvXs" %}
[Configure Dialogue AI Assist](/channels-integrations/dialogue-ai-assist/configure-dialogue-ai-assist.md)
{% endcontent-ref %}

{% content-ref url="/pages/Nw3t9poQ8ycWOWZOocBx" %}
[Configure Microsoft Entra ID for Deepdesk SSO](/channels-integrations/dialogue-ai-assist/configure-microsoft-entra-id-for-deepdesk-sso.md)
{% endcontent-ref %}

{% content-ref url="/pages/FI4v2cfKIBLOLXzffo6X" %}
[Manage Dialogue AI Assist users](/channels-integrations/dialogue-ai-assist/manage-dialogue-ai-assist-users.md)
{% endcontent-ref %}

{% content-ref url="/pages/6GZEWLHEXU1hd1ERyWg7" %}
[Manage Dialogue AI Assist Recommendation Studio](/channels-integrations/dialogue-ai-assist/manage-dialogue-ai-assist-recommendation-studio.md)
{% endcontent-ref %}

{% content-ref url="/pages/EDbXJZykZuiKiCkhrSik" %}
[Manage Dialogue AI Assist assistants](/channels-integrations/dialogue-ai-assist/manage-dialogue-ai-assist-assistants.md)
{% endcontent-ref %}

{% content-ref url="/pages/5Y10Icqw6SzzAqsANhPz" %}
[Manage Dialogue AI Assist Knowledge Bases](/channels-integrations/dialogue-ai-assist/manage-dialogue-ai-assist-knowledge-bases.md)
{% endcontent-ref %}

{% content-ref url="/pages/0YOopHRJdPzEzZG1w2N2" %}
[Configure Dialogue AI Assist profiles](/channels-integrations/dialogue-ai-assist/configure-dialogue-ai-assist-profiles.md)
{% endcontent-ref %}

## Related setup areas

Dialogue AI Assist setup depends on the configuration of the channels and services that carry the conversation:

* [Configure WebAgent service settings](/channels-integrations/webagent/configure-webagent-service-settings.md)
* [Dialogue Manager](/channels-integrations/text-channels/dialogue-manager.md)
* [WebChat](/channels-integrations/text-channels/webchat.md)
* [Integrate Dialogue AI Assist with Dialogue Studio](/channels-integrations/dialogue-studio-integrations/integrate-dialogue-ai-assist-with-dialogue-studio.md)
* Dialogue Studio transcription setup for voice scenarios, when required for the customer environment.


---

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