> For the complete documentation index, see [llms.txt](https://atlas.anywhere.now/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://atlas.anywhere.now/attendant-console/set-up-and-administer/setup.md).

# Set up Attendant Console for Dialogue Cloud

Set up Attendant Console for Dialogue Cloud and grant tenant consent.

Use this page to prepare Attendant Console for Dialogue Cloud before first use.

## Prerequisites

* A valid trial or production license for Attendant Console for Dialogue Cloud.
* A configured and operational Dialogue Cloud environment.
* A working WebAgent setup for the same environment.
* Permission for the Attendant Console for Dialogue Cloud application to access the customer's Microsoft resources.
* A Microsoft administrator who can grant organization consent.

## Obtain a license

If the customer does not have an Attendant Console for Dialogue Cloud license, contact AnywhereNow or the partner assisting with deployment to request a trial or production license.

After a valid license is available, licensed users can access:

```
https://dr-attendant.anywhere365.io/
```

If a license screen appears after sign-in, confirm that the user has a valid license and that registration or administration has completed successfully.

<figure><img src="https://4184412221-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Ffsyg51MeZptkjIReLgC5%2Fuploads%2Fgit-blob-4bf7fd338d0dd454b22792a5c241ef0e44b0c652%2Fattendant-console-dialogue-cloud-no-license.jpg?alt=media" alt="Attendant Console for Dialogue Cloud license screen shown when access is not available"><figcaption><p>License screen shown when the signed-in user does not have valid access.</p></figcaption></figure>

## Confirm Dialogue Cloud and WebAgent operation

Attendant Console for Dialogue Cloud shares configuration with WebAgent. Confirm that WebAgent works for the same user before troubleshooting Attendant Console access.

{% content-ref url="/spaces/iTek8gfJMjuAJhfqvtuU/pages/FCnPZm8eClzU5VjAmHbN" %}
[Configure WebAgent](/channels-integrations/webagent.md)
{% endcontent-ref %}

## Temporary ACS service principal requirement

During consent, the application requests a shared permission set that includes Azure Communication Services. If the ACS service principal is not present in the tenant, Microsoft Entra ID can stop the consent flow before the consent screen appears.

Global AppId:

```
1fd5118e-2576-4263-8130-9503064c837a
```

The consent failure can include:

```
AADSTS650052: The app is trying to access Azure Communication Services but your tenant lacks a service principal
```

This is a known product limitation, not a customer configuration error.

### Create the service principal

```powershell
Connect-MgGraph -Scopes "Application.ReadWrite.All", "Directory.ReadWrite.All"

New-MgServicePrincipal -AppId "1fd5118e-2576-4263-8130-9503064c837a"
```

Optional verification:

```powershell
Get-MgServicePrincipal -Filter "AppId eq '1fd5118e-2576-4263-8130-9503064c837a'"
```

After the service principal exists, run the consent URL again and confirm that the consent screen appears.

## Grant organization consent

Use this consent URL:

```
https://login.microsoftonline.com/common/adminconsent?client_id=b49e1919-ca4f-4a60-bae4-24bb7b231f97
```

<figure><img src="https://4184412221-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Ffsyg51MeZptkjIReLgC5%2Fuploads%2Fgit-blob-dacff8fd3610327ffa4bcc5bfeda8f77f84b97bf%2Fattendant-console-dialogue-cloud-permissions-requested.png?alt=media" alt="Microsoft consent prompt showing permissions requested by Attendant Console for Dialogue Cloud"><figcaption><p>Organization consent prompt for Attendant Console for Dialogue Cloud.</p></figcaption></figure>

<figure><img src="https://4184412221-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Ffsyg51MeZptkjIReLgC5%2Fuploads%2Fgit-blob-9d77f18471da98a07419e2d7ece49e21d9381370%2Fattendant-console-dialogue-cloud-permissions-admin-review-2.png?alt=media" alt="Microsoft admin review screen for Attendant Console for Dialogue Cloud permissions"><figcaption><p>Administrator review screen before granting organization consent.</p></figcaption></figure>

## Open Attendant Console for Dialogue Cloud

After the prerequisites and consent steps are complete, open:

```
https://dr-attendant.anywhere365.io/
```

Sign in with the same Microsoft credentials used for WebAgent.

## Next step

{% content-ref url="/pages/qDWyBMQjPLJD9B5XnfKT" %}
[Configure the admin portal](/attendant-console/set-up-and-administer/admin-portal.md)
{% endcontent-ref %}


---

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